Refund policy

Return & Refund Policy

Thank you for choosing our custom figurine service. As each product is a fully customized handcrafted artwork made according to customer-provided photos and confirmed designs, the following return and refund policy applies.

1. Nature of Custom Products

All figurines are made-to-order items with unique designs based on each customer’s reference photos and approved concept.

Due to their personalized nature, they are not eligible for standard “no-reason” returns once production has started or completed.

2. Eligible Refund / Remake Cases

We support refunds, remakes, or repairs in the following situations:

  • Significant deviation from the final confirmed design
  • Major production errors (e.g., incorrect facial structure or key features)
  • Damage during shipping (with valid proof)
  • Order cancellation before production begins (full or partial refund depending on progress)

3. Non-Refundable Situations

Refunds or returns are not accepted in the following cases:

  • Customer simply dislikes the final style
  • “Does not match personal expectations” but conforms to the approved design
  • Insufficient or unclear reference photos provided by the customer
  • Orders already in production or completed (except for verified quality issues)

4. Order Cancellation Before Production

Orders may be cancelled before production begins.

Refund amounts will depend on the stage of design or modeling already completed, with reasonable costs deducted accordingly.

5. Quality Issues

If you receive a product with quality issues, please contact us within 48 hours of delivery and provide:

  • Clear photos or videos of the issue
  • Packaging condition (if related to shipping damage)

We will prioritize one of the following solutions:

  • Partial repair
  • Remake
  • Replacement parts

to ensure the final result meets the confirmed standard.

6. Core Principle

Our policy is simple:

We take responsibility for production mistakes, but not for subjective expectation differences.