Shipping policy

Shipping Policy

Thank you for choosing our custom figurine service. Since every figurine is handmade and made-to-order, production and shipping require time and careful handling. We do our best to ensure your order arrives safely and in excellent condition.

1. Production Time

All figurines are fully customized and individually crafted, including 3D modeling, printing, hand refinement, and painting.

Estimated production times:

  • Standard single-person orders: approximately 2-4 weeks
  • Multi-person, complex poses, or highly customized orders may require additional time

Production time may vary depending on design complexity, revision requests, and current order volume.

2. Worldwide Shipping

We ship to most countries and regions worldwide, including but not limited to:

  • United States
  • Canada
  • European countries
  • Australia
  • Parts of Asia

Some remote areas may experience longer delivery times or limited shipping availability.

3. Delivery Time

After production is completed and the order is shipped, estimated international delivery times are:

  • United States: approximately 7-15 business days
  • Europe: approximately 7-20 business days
  • Other regions: depends on local shipping conditions

Delays may occur due to holidays, customs inspections, weather conditions, or other force majeure events.

4. Shipping Fees & Import Duties

All listed prices already include international shipping costs.

Any applicable import taxes, customs duties, or clearance fees will also be covered by us, meaning customers will not be charged additional hidden fees upon delivery.

The amount shown at checkout is the final amount you pay.

In short:
No surprise charges when the package arrives at your door. Humanity already suffers enough from unexpected bills.

5. Protective Packaging

Because figurines are delicate handcrafted artworks, we use reinforced multi-layer protective packaging, including:

  • High-density foam cushioning
  • Internal support structures
  • Pressure-resistant outer boxes

to minimize the risk of shipping damage.

6. Order Tracking

Tracking information will be provided after shipment so customers can monitor the delivery status in real time.

Please note that tracking updates in some countries may occasionally be delayed during international transit.

7. Shipping Damage

If your order arrives damaged, please contact us within 48 hours of delivery and provide the following if possible:

  • Photos of the outer packaging
  • Photos of the damaged product
  • Unboxing video (if available)

We will assist with repair, replacement parts, or an appropriate solution based on the situation.

8. Shipping Address Responsibility

Please make sure your shipping address is accurate and complete before placing the order.

Additional costs caused by incorrect addresses, incomplete information, failed delivery attempts, returned packages, or lost shipments due to address errors may be the customer’s responsibility.